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24/7 EMERGENCY RESPONSE | CALL NOW: 202-246-1159

Firefighter In Forest

PRIVACY POLICY

Last Updated: November 18, 2025

ACE Multi-Cleaning & Restoration, LLC ("ACE," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.

1. Information We Collect

We may collect information you provide directly, such as:
 

  • Name, phone number, email address, and postal address when you fill out a contact form, request a quote, or schedule service.

  • Details about your property and damage when requesting restoration services.

  • Payment information if you pay for services (processed securely by third-party providers).
     

We automatically collect certain information when you visit the Site, including:
 

  • IP address, browser type, operating system, and referring URLs.

  • Pages viewed and links clicked (via cookies and similar technologies).

2. How We Use Your Information

We use the information we collect to:
 

  • Provide, operate, and improve our services.

  • Respond to inquiries and schedule appointments.

  • Process payments and send invoices.

  • Send service reminders or updates (only with your consent).

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share information with:
 

  • Service providers (e.g., payment processors, website hosting, analytics).

  • Insurance companies when handling claims (with your authorization).

  • Law enforcement or regulators when required by law.

4. Cookies and Tracking

We use cookies for site functionality and analytics (e.g., Google Analytics). You can disable cookies in your browser settings, but some parts of the Site may not function properly.

5. Data Security

We take reasonable measures to protect your information, but no method of transmission over the Internet is 100% secure.

6. Your Choices

You can request access, correction, or deletion of your personal information by contacting us at 202-246-1159. We will respond within a reasonable timeframe.

7. Children’s Privacy

Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top shows the last revision.

9. Contact Us

Questions about this Privacy Policy? Call us at 202-246-1159.

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